Improving Productivity & Reducing Risk
One truth about all service-oriented companies is that your reputation is in the hands of the employee that interacts directly with the client. We all know that one bad review on social media can drive new clients to the competition, making it crucial to ensure that every service call leaves a smile on the customer’s face.
How can a GPS tracking program help achieve this goal? Much of the contribution lies in streamlining operations by helping business owners and dispatchers monitor the field staff’s activities in real-time, which enables them to get the right people to each job swiftly, but there are several other ways that GPS tracking can make your team better.
Let’s take a look at a few ways GPS tracking can improve productivity and reduce risk in field operations:
- Employee Accountability: Modern GPS Tracking solutions offer a vast array of alerting and reporting options that can be compiled to help the operations manager understand what is happening in the field. Monitoring each employee’s movement and activity ensures that leadership can hold the team accountable to their schedules and maintain productivity throughout the day.
- Preventing Unauthorized Vehicle Use: Not being able to verify what each vehicle is being used for at any given time is risky. Over the years, we’ve helped companies stop bad behavior, from running personal errands during the day to using the company truck and equipment to do side jobs for the employee’s sole benefit.
- Mitigating Vehicle Theft or Loss: Ever had an employee get mad and, as a parting gift when they quit, refuse to tell you where they left the vehicle assigned to them? We’ve gotten that phone call a couple of times over the years, and there’s not much we can do if the tracker wasn’t installed beforehand.
- Better Driving Behavior: Among the alerts and reports offered, one of the potentially most valuable ones is the speed violation report. This tool reports where and when each vehicle was speeding, allowing management to get that behavior under control before it results in severe consequences ranging from a speeding ticket to a wrecked vehicle.
- Improving Customer Service: While reducing costs and minimizing risks are helpful to the bottom line, the greatest productivity and efficiency gains GPS Tracking provides are most often found in the improved level of customer service the business provides. The improved understanding dispatch has of what’s going on means that field operations run more smoothly, leading to increased customer satisfaction and a better bottom line.
How long does it take for a typical company to start seeing the benefit of a tracking system? It usually happens quickly. As soon as the staff understands that there’s a record of the speeding, the personal errand, the side job, whatever the activity, those behaviors stop.
Have you been thinking about implementing a GPS Tracking solution in your business? Feel free to schedule a free consultation with me , and I’ll be happy to help you make that happen.