How To Roll Out GPS Monitoring To Your Staff
Now that you’ve decided to implement GPS tracking, it’s important to get your employees on board before the roll out. How you present the new system to the team will have a real impact on how it’s perceived, and it will also drive how much push-back you get from your staff. While some employees may embrace the system, some are not going to be on the same page in the beginning. Some drivers will assume fleet monitoring is about distrust, and maybe it is in some cases, but there are features that the drivers may embrace if its properly presented. Here are some tips that will give you the best shot at having the new system perceived as a win-win for both the organization, and its drivers.
Start on the Right Track
Start with communication. There can be a temptation to implement a fleet monitoring solution first, and tell the staff later. This is usually a bad idea. Having the field staff learn about the system after it has been installed can instill resentment, and it’s hard for anyone to embrace a change that they had no say or knowledge of until after the fact. You could also be exposing yourself to lawsuits if you track employees without their knowledge. This risk varies from state to state, and in some cases even down to municipal regulations, so its best to check with an attorney if you intend to install a tracking solution without notifying the staff.
Trust is a Two Way Street
Issues around trust are the most common objection raised by the staff when fleet monitoring is added to fleet operations, and ignoring this objection is risky. The staff is likely to understand that one of the primary benefits of our service is the additional layer of supervision it provides, replacing blind trust in field staff behavior with verifiable monitoring. GPS monitoring changes behavior because employees know that if they do something they are not supposed to during the day, the boss has the tools to find out. The staff knows this is part of management’s rational, so keep it real when you communicate the rollout to your staff.
Fuel Them With the Facts
A high quality fleet monitoring service provides a wide range of benefits which drop directly to the bottom line of an organizations profitability. How will increased profitability impact your fleet staff? If any portion of those profits will flow through to the rank and file employee, you will want to highlight that fact. We have a great online Return on Investment Calculator that can help you to start thinking of the potential savings that the our system could mean for your organization.
And what about that one employee who decides to make a real fuss about not wanting their location tracked during the work-day? Well, in a lot of cases, that individual can be the bad apple that got management thinking about GPS tracking in the first place. They may even threaten to quit, which might actually be a good outcome for everyone involved.